It’s so hard to say goodbye

7 Sep

So heads up – if you thought this was a soppy sentimental post, you can just move on right now. I’m not sentimental today, I’m mad!

Why, you ask? I’m discovering how difficult it is to exit my life. Not the leave-taking of friends and family, familiar places and the like, although I’m sure that will warrant its own post at some point. Right now, it’s the extraction of myself from services that is proving excruciating.

My cell phone provider sold me a plan – a bundled voice and data plan – at a single fixed rate. Imagine my shock and horror when I called to cancel my service and was told I’d be subject to not one, but TWO cancellation fees, one for voice and one for data!  Yup, $400 plus taxes, to NOT have something.  What made this even worse is that when I gave the guy on the other end a piece of my mind, he passed me on to a smooth-voiced calm Englishman (the irony was not lost on me) who was able to placate me with a completely different offer – a stripped-down minimum-charge plan for the remaining 10 months of my contract for $225 including taxes. What a difference a dude makes!

Now it’s not that I don’t expect to pay some sort of penalty to leave a contract early. I read the fine print, and I’m not unreasonable. What made me really annoyed was the completely different treatment and information I received, simply because I challenged the first offer.  What happens if you don’t, I wonder? If you are not savvy enough to push back and say, oh I don’t think so! I guess you get stuck with the hefty price tag, and the poor service.

It makes you wonder too, what else we are putting up with, simply through a failure or lack of inclination to speak out.  What else would we ask for, of whom?  What would get better if we demanded it?

There was some good news today – I can readily extract myself from health care coverage with a single phone call, and I can choose when coverage starts and stops.  Thank goodness some things are simpler than others.

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2 Responses to “It’s so hard to say goodbye”

  1. Beats September 7, 2010 at 6:53 pm #

    Wendy!!! How many times have I told you that you need to fight with Canadian cellphone providers to get what you want? Did you not believe me?

    • Wendy Rudder September 7, 2010 at 6:57 pm #

      Yes I did. I was thinking of you all while I was on hold!

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